1. What are the online modes of payments available for making payments on the GST Portal? Two types of online modes of payment are available for making payments on the GST Portal: (Note: E-Payment refers to payments which are made online through Net Banking/Credit Card/Debit Card) Internet Banking (Pay online) The Internet Banking or Netbanking option allows you to make a payment from your online banking account directly. When you use this payment option, you are redirected to your bank’s website to provide your user credentials and make the payment. Upon successful payment confirmation from Bank, the amount is instantly credited to your Electronic Cash Ledger. Credit or Debit Card (Pay online) You can make GST payment from your credit or debit card. When you use this payment option, you are redirected to your payment gateway’s website to provide your card details and make the payment. Upon successful payment confirmation from Bank, the amount is instantly credited to your Electronic Cash Ledger. 2. While making an online payment, I mentioned the correct GSTIN but name of the dealer was mentioned incorrectly. How can I get the credit of the taxes paid? This contingency will never occur, if you make the online payments because when you enter the GSTIN as your login ID then the name of the taxpayer populates automatically in the Challan. Credit is given to the taxpayer on the basis of GSTIN and not on the basis of name because there can be more than one taxpayer having the same name of the business.

Online Payments: Net Banking

  1. What is the payment process using the Net Banking E-Payment mode option? User must have an account with any authorised bank with the Internet Banking (Netbanking) facility activated on it. 2. Which banks provide Internet Banking (Netbanking) payment facility for making payments on GST Portal? Net Banking payment facility of following authorized banks is available on the GST Portal. The bank details are available under Help > How can we help you > Payments > List of Authorised Banks. 3. Do banks levy any additional surcharge on Netbanking payments? For Internet Banking (Net banking) Payments, there is no surcharge levied by any bank.

Offline Payments Modes

  1. What are the offline modes of payments available for making payments on the GST Portal? Two types of offline modes of payment are available for making payments on the GST Portal: Over the Counter (OTC) The OTC option is an offline mode of payment available for making payments through authorized banks on the GST Portal. OTC refers to payment which is physically made by visiting the authorised bank’s branch. There is a tax period wise (monthly/ quarterly) limit of INR 10,000 (Rupees ten thousand only) for OTC payments.

Cash Cheque Demand Draft

The bank details are available at Services > Payments > List of Authorised banks. NEFT/RTGS NEFT/RTGS mode can be used by generating the Challan on the GST Portal and tendering the payment (only via cheque) at any authorised/ other than authorized bank’s counter. Using this mode, you can deposit any amount to your Electronic Cash Ledger without limits.

Offline Payments: Over the Counter

  1. Can I make OTC Challan payments at any branch of the authorised banks? Yes, OTC Challan payment/s can be made at any branch of the selected authorised bank. The details of these banks are available on the GST Portal. 2. What is the maximum amount that can be paid per Challan using Over the Counter (OTC) payment mode option? One or more OTC Challans can be created for any amount/s such that the total value of OTC payments within a tax period (calendar month/quarter) does not exceed INR 10,000. Therefore, the maximum amount that can be paid using a single OTC Challan is limited to INR 10,000. Please note: If you have generated but unpaid OTC Challans in a given tax period amounting to INR 10,000 the system will not let you generate any more OTC Challans until the unpaid Challans automatically expire or cancelled by the taxpayer. 3. Are Outstation Cheques accepted by banks for OTC payments? Yes, Outstation Cheques (payable at par at all branches of bank) are accepted by banks for OTC payments. 4. For OTC payments, which date is treated as the payment deposit date? The date of deposit of Cheque/DD or the date of realization? The date of realization is treated as the payment deposit date. 5. How long does it take for Cheque/DD payments to get updated in the GST Portal? Cheque/ DD payments gets updated in the GST Portal as and when updated by the bank. 6. Who will issue the acknowledgement receipt on depositing Cash/Cheque/DD with a bank? The respective bank’s branch shall issue the acknowledgement receipt. 7. How long does it take for cash payments to get updated in the GST System Portal? Cash payments get updated in the GST System Portal as and when updated by the bank.

Offline Payments: NEFT/RTGS

  1. Can a taxpayer make GST payments through non-agency banks? Yes, a taxpayer can make GST payments through non-agency banks using NEFT/ RTGS. 2. What is the processing or service charges for NEFT/RTGS transactions? NEFT/RTGS transaction charges are available on your respective bank websites. 3. What is Unique Transaction Reference Number? Unique Transaction Reference (UTR) Number is a unique reference number provided by the user’s bank for each NEFT/RTGS transaction made by the account holder. 4. If a payment is not made successfully how will the debited amount be credited to the taxpayer’s account? In such cases, contact the bank from where the funds were transferred using NEFT/RTGS. 5. Is there any limit on the amount that could be transferred using NEFT/RTGS for a GST payment? As per current regulations, NEFT can be done for any amount more than 0 (you can even transfer INR 1.00) but NEFT does carry a maximum limit of INR 1,99,999 in many banks. RTGS can be done for a minimum of INR 2,00,000 up to any amount without limits. These amounts are governed by the current banking rules; you may refer to the RBI website for the same. 6. Do we need to make a payment to a separate account for paying through the NEFT/RTGS Mode? No, you don’t need to make payment to any separate account for paying through the NEFT/RTGS Mode. You can issue a cheque directly in favour of ‘YOURSELF FOR NEFT’ for NEFT or ‘YOURSELF FOR RTGS’ for RTGS along with the completely filled mandate form and the bank will debit the payment from your account and transfer it to GST’s RBI account. 7. Whether funds can be transferred to the GST accounts using NEFT/RTGS at any time on any day? Since this is an offline mode of payment, RTGS/NEFT payments can be made only during your bank branch’s banking hours. 8. Can I make two or more RTGS/NEFT payments for a single CPIN? No, you need to make one NEFT payment for a single CPIN. In case you have funds in more than one account, you can either transfer funds to one account and then make a single payment. Alternatively, you can generate separate Challans, breaking up the liability into smaller amounts based on your balances across the accounts and then make a separate payment from each account. 9. What is the necessity of providing the UTR Number to GSTN and within what duration must a taxpayer upload it? UTR will be used for reconciling the NEFT/RTGS transaction with the RBI. UTR has to be linked if the payment status has not been updated on the GST Portal within 2 hours of making the payment. You can link the UTR by opening your NEFT/RTGS Challan available under Challan History. The option to Link UTR will be there on the landing page of the NEFT/RTGS Challan. 10. What should be done in case I have misplaced the Unique Transaction Reference (UTR)? Contact the customer care of your bank to get the UTR. 11. Which banks would come under NEFT/RTGS Mode? The list of bank branches participating in the NEFT system is available on the website of the Reserve bank of India. https://rbi.org.in/scripts/Bs_viewcontent.aspx?Id=112 12. How many NEFT transactions can be made per day? There is no limit imposed by GST. However, there may be a limit on transactions imposed by your bank so do check the limit with your bank. 13. Can taxpayer deposit DD or cash in case of NEFT/ RTGS? No. In case of NEFT/RTGS mode of payment, only cheques are allowed.

Video Guide for Making GST Payment

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